1. Introduction
Dreams At Work (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and secure information, including any payment-related or communication data, in compliance with applicable privacy laws and the Payment Card Industry Data Security Standard (PCI-DSS).
2. Information We Collect
We collect the following types of data to provide and enhance our CRM and marketing automation services:
Personal contact details (e.g., full name, email address, phone number)
Business-related information you voluntarily provide
Payment and billing information (processed via third-party PCI-compliant gateways)
Communications data, including call logs, SMS records, and chat history
IP addresses, device identifiers, and technical logs for security and support purposes
3. How We Use Information
We use the collected information to:
Deliver and improve our CRM and telephony services
Facilitate payment processing through secure channels
Manage customer support and service communications
Prevent fraud, abuse, or unauthorized access
Comply with legal obligations and industry standards
4. Payment and PCI Compliance
Dreams At Work does not store full credit card numbers or CVV codes. All payments are processed through secure, PCI-compliant third-party providers such as Stripe. We retain only non-sensitive metadata (e.g., tokens, billing status) for account management.
5. Phone Number & SMS Consent
When using our system’s telephony services, users agree to receive SMS messages and phone calls for service-related purposes. All messaging is compliant with the Telephone Consumer Protection Act (TCPA) and other applicable telecom laws. Phone numbers are issued and used according to GoHighLevel’s standards and regulatory compliance frameworks.
6. Data Security
To protect your data, we implement:
End-to-end encryption (data in transit and at rest)
Two-factor authentication for secure access
Regular security audits and monitoring
Role-based access controls to limit exposure
7. Sharing Information
We do not sell or rent personal information. We share data only when necessary with:
Trusted vendors (under strict contractual agreements)
Payment processors and telecom providers
Legal entities when required by applicable law or regulation
8. Data Retention
We retain data only as long as necessary to fulfill our services and comply with legal or regulatory obligations. Call logs and SMS data may be retained in accordance with telecom laws or contractual terms with GoHighLevel.
9. Your Privacy Rights
You have the right to:
Access, update, or delete your personal data
Opt out of non-essential communications
Request information about how your data is used
For any data inquiries, contact us at:
📧 support@dreamsatwork.com
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. We encourage you to review it regularly.
11. Contact Information
Dreams At Work
📧 support@dreamsatwork.com
🌐 www.dreamsatwork.com
